United Airlines agent dashboard
250%
efficiency gain
Evidence trail
The throughline is simple: find the operational drag, then ship the clearer system.
Janssen design system governance
35%
faster FDA reviews
California DHCS cloud migration
40%
faster design cycles
Proof paths
Different ways to inspect the same working style.
How I Think
I start with the messiest part of the problem
01
Find the real problem
At United, agents were toggling between 13 systems to resolve one complaint. The brief was "improve the dashboard." I spent two weeks shadowing agents before proposing we consolidate everything into a single workspace. That's where the 250% efficiency gain came from.
02
Align early
I run workshops (40+ people at AT&T, cross-functional at Janssen) because the biggest risk in enterprise design isn't getting the pixels wrong. It's building the wrong thing. I'd rather spend a week aligning than a quarter rebuilding.
03
Ship something real
I don't hand off wireframes and hope. At IBM, I built interactive prototypes that became production code. At Enterprise Healthcare, I'm designing AI tools and implementing them in the same sprint. The best feedback comes from real users using real software.
Where I Fit
I am looking for senior UX work where the product is complex, the constraints are real, and the team wants a designer who can move from discovery to shipped behavior.
Senior UX / Staff craft
Lead ambiguous product work, frame the system, and keep the interface useful under real constraints.
Regulated workflow teams
Best fit for healthcare, pharma, aviation, public-sector, and enterprise tools where stakes are high.
Builder-minded design orgs
Strongest when discovery, stakeholder alignment, prototyping, and production feedback stay connected.
Full-time Senior/Staff UXEnterprise & Regulated IndustriesRemote or Chicago-areaDesign Systems & AI Products
