How I Think
I start with the messiest part of the problem
1. Find the real problem. At United, agents were toggling between 13 systems to resolve one complaint. The brief was "improve the dashboard." I spent two weeks shadowing agents before proposing we consolidate everything into a single workspace. That's where the 250% efficiency gain came from.
2. Get stakeholders aligned early. I run workshops (40+ people at AT&T, cross-functional at Janssen) because the biggest risk in enterprise design isn't getting the pixels wrong. It's building the wrong thing. I'd rather spend a week aligning than a quarter rebuilding.
3. Ship something real. I don't hand off wireframes and hope. At IBM, I built interactive prototypes that became production code. At AstraZeneca, I'm designing AI tools and implementing them in the same sprint. The best feedback comes from real users using real software.
What I'm Looking For
I'm looking for senior UX roles where I can work on complex problems in regulated industries: healthcare, pharma, aviation, government. The messier the legacy system, the more interested I am.
Best fit: Teams building enterprise tools, design systems at scale, or AI-powered products where stakes are high and compliance matters.
I thrive when: I can lead discovery, facilitate stakeholder alignment, and ship something real. Not just hand off wireframes.
