Work
I design service workflows, shared UI patterns, and software around my own interests. Start with a case study to see the problem, the decisions I made, and the work we produced.
Browse all 10 projects
From thirteen systems to one service task
At IBM iX, I helped turn workflows across thirteen customer-care systems into one dashboard. In the team's pilot, complaint resolutions rose from two to seven per hour.
- Information architecture
- Interaction design
- Ethnographic research
- Service design
One design system across four DHCS workstreams
I built shared Figma patterns across four DHCS workstreams, including document navigation, permissions, and portal alerts. Screens, service rules, and review decisions stayed together through handoff.
- Design systems
- Accessibility
- Design-tool transition
- Stakeholder coordination
One working system for eighteen pharmaceutical brands
I led UX across eighteen Janssen brands and managed two designers using a shared Figma system. The team reviewed forms, notifications, and message routing across desktop and mobile. Project records list more than 2,000 approved screens.
- Design systems
- Regulated workflows
- Responsive design
- Design operations
College football, beyond the scoreboard
I built CFB Model Lab to explore why my predictions disagreed with betting lines. It brings Python modeling and college football research into a product I can use each week.
- Product design
- Interactive data visualization
- Design engineering
- Python and React
Every point has a story
I built a family World Cup pool that explains who owns each team, how points add up, and who can still win. I directed product, design, and development with three coding agents.
- Interaction design
- Data integration
- React and TypeScript
Draw with rules, then change them
I built a procedural-art workspace in p5.js with controls for particle flow, color, and trails. Numbered seeds let you revisit a starting point and try another direction.
- Generative art
- Interaction design
- JavaScript and p5.js
A coffee order starts with the right site
I worked with BP product owners in the UK and Australia on coffee pre-ordering. Research and requirements became a clickable prototype covering site availability, drink choices, checkout, and collection.
- Interaction design
- Mobile commerce
- Prototyping
- Service design
A research-led direction for ANA's global website
I reviewed earlier agency research, interviewed ANA stakeholders, and helped facilitate a two-day Tokyo workshop. I turned the findings into UX 2020 design principles, a roadmap, and desktop and mobile concepts.
- UX research
- Design strategy
- Workshop facilitation
- Concept design
Choosing a phone is only the start
I designed device, plan, and optional-service screens for AT&T's wireless experience. Smaller choices came together in a line review with the total and actions to edit or continue.
- Interaction design
- Mobile commerce
- Prototyping
- Workshop facilitation
Have something in mind?
Let's talk about what you're building and where I could help.